How can I book a stay? From the accommodation page, using the booking form.
Can I check availability before booking? Yes, there is an interactive calendar showing available dates.
How do I know if my booking was confirmed? You will automatically receive a confirmation email.
Can I modify a confirmed booking? Yes, email the address you received with your booking confirmation and describe the changes you want to make.
What if I want to cancel my booking? You can cancel it according to the accommodation's specific conditions.
Do I need to create an account to book? No, to book on our website you just need to follow the steps in the "Booking" area.
Can I book for someone else? Yes, just provide the guest's information during the booking process.
Can I book by phone or email? No, bookings are managed through the website.
Is there a maximum number of guests per stay? Yes, it is specified in the accommodation description.
How far in advance should I book? You can book in advance depending on the availability shown on the calendar.
Payments and Billing
What payment methods are accepted? Credit card.
Is it safe to pay on this site? Yes, the site uses secure HTTPS connection.
Will I receive an invoice for my stay? Yes, you can request an invoice by providing your billing details.
Is there any booking fee? No, the price you see is the price you pay.
Can I pay part now and the rest later? Depends on the accommodation’s terms, shown during booking.
During the Stay
What time is check-in and check-out? It is specified in the accommodation description.
Will someone meet me at the accommodation? Check-in is self-service; you will receive all information 24 hours before arrival.
Are bed linen and towels included? Yes, one set per guest.
Is WiFi available? Yes, if included, it's listed under services.
Can I cook in the accommodation? Yes, it has a fully equipped kitchen (see description).
Is smoking allowed in the accommodation? No, smoking is prohibited throughout the apartment.
Can I bring pets? Depends on the accommodation; check the listing.
What if I have an issue during my stay? You can contact us via the email from your booking confirmation.
Is there cleaning service during the stay? Generally no, only final cleaning. For long stays, extra cleaning can be requested.
Can I request a crib or extra bed? Yes, if offered by the accommodation. Indicate this in the booking.
Services and Amenities
Does the accommodation have air conditioning or heating? If available, it is indicated in the services section.
Is there parking? Yes, details are in the accommodation listing.
What exactly is included in the accommodation? You can see it in the “Services” section of each listing.
Is the accommodation accessible for people with reduced mobility? Only if specified in the listing.
Is there a pool or common areas? No. Check the services section of each apartment for details.
Is the accommodation near the beach or tourist spots? No. You can view the map in each listing’s description section.
Are there supermarkets or restaurants nearby? Yes. Check each apartment’s listing.
Can I receive visitors during my stay? Yes, as long as they don’t stay overnight, the host allows it, and all apartment rules are followed.
Is there public transport nearby? Yes, it's mentioned in the description.
Does the accommodation have a washing machine or dishwasher? It is shown in the list of amenities.
Other Frequently Asked Questions
Can I book more than one stay at a time? Yes, but you must book them separately.
What happens if I don’t show up at the accommodation? The booking’s cancellation policy applies.
Can I rent by week or month? Depends on the accommodation; check availability.
Does the price change depending on the number of people? It may vary. Review the accommodation's conditions.
Are there discounts for long stays? No, the price shown at booking is the final price.
How do I contact customer support? You can reply to the confirmation email or use the AI chat.
Can I leave comments or suggestions about the site? Yes, after your stay you can leave feedback.
Where are the accommodations located? Each listing shows the address and a map.
Can I see real photos of the accommodation? Yes, in each listing’s image gallery.
Is the website available in multiple languages? Yes, the site is available in Spanish and English. You can change the language by clicking the icon at the top of the site.
